Refund Policy for SteadyPlanet Pizzeria
Welcome to steadyplanet.sbs, SteadyPlanet Pizzeria's online home for the tastiest pizzas. This Refund Policy outlines the agreement between you (the customer) and SteadyPlanet Pizzeria regarding returns and refunds for orders placed either through our website or physical outlet located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Order Cancellation
You may cancel your order within ten (10) minutes of placing it without any charge. If the cancellation occurs after the provided time frame and before the food is prepared, we may charge a small fee that reflects the costs incurred by SteadyPlanet Pizzeria in processing the order.
Refunds on Food Quality
We take pride in the quality of our products. If you're dissatisfied with the quality of our pizzas or another menu item due to undercooking, overcooking, or other preparation errors, please contact us at +44 20 7946 0958 within two (2) hours of receiving your order. Provide a brief explanation and, if possible, a photo of the item. If we find your complaint valid, SteadyPlanet Pizzeria will offer a replacement or refund the amount to your original payment method in the same currency, £.
Wrong Order
In the instance that you receive food different from what you ordered, please call us immediately at +44 20 7946 0958. We will arrange to send you the correct items or offer a full refund once the mistake is verified.
Refunds on Non-food Items
If you purchase a non-food item from SteadyPlanet Pizzeria, like merchandise or accessories, and it's defective or not as described, you may return it in its original condition within thirty (30) days of receipt. Contact our customer service to initiate the return process. Upon receipt and inspection of the item, we'll process your refund in £.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, contact us immediately at +44 20 7946 0958. After investigating the incident, we'll offer a suitable replacement or a refund to your payment method.
Refund Processing Time
Refund processing may take up to five (5) to ten (10) business days from the time we agree to issue a refund. The credit will be applied to your original method of payment, and you'll be notified once the process is complete.
Late or Missing Refunds
If you haven’t received a refund after the stipulated processing time, first check your bank account once more. If the refund is not visible, please contact your credit card company or bank as processing times may vary before a refund is officially posted. If all else fails, please get in touch with our customer service for further assistance.
Exchanges
If you require an exchange for a non-food item due to size or color, send us an email explaining the issue, and we'll guide you through the exchange process. Please note, all exchanged items must be in their original, unused condition.
Exclusive Situations
There may be cases where only partial refunds are granted: for instance, if a non-food item is not in its original condition, is damaged, or has missing parts for reasons not attributable to SteadyPlanet Pizzeria's error.
Amendments to the Refund Policy
SteadyPlanet Pizzeria may revise this Refund Policy from time to time to reflect changes in our procedures or regulatory changes. When we do, we will update the Last updated date at the bottom of this policy.
Contact Us
For more information on our refunds or this policy, please contact us at +44 20 7946 0958. We're here to ensure you have a smooth and pleasant experience with SteadyPlanet Pizzeria.
Last updated: March 15, 2023